The auto transport industry is run by thousands of small auto hauling companies that have their own dedicated routes they like to run and way they do things. In this industry the percentage of repeat customers are small, but there are people would do transport vehicles more than once in their life and they also have that word of mouth marketing as well.
As an auto hauler there are many things that are not done to the fullest extent that would help their business grow and help them make more money. The first error the haulers make is non-communication. A hauler should be contacting the pick up and the delivery people as soon as they have the load booked. They can then set up the expectation with each customer such as when they should be arriving, location of the vehicle and if they’ll need to pick up in a different (larger) location, and any other notes they may need to know about the vehicle and its transport (such as not being operable, or it is has to be jump started, etc). All of these issues can hold up the process of transport ing the vehicle if they are not done and this occurs more times then not because the hauler usually received the load from a broker company.
The second error is with the auto transport bill of lading. This is a document that is mandated by the Department of Transportation that shows the vehicle inspection report and signed by the pick up and delivery person. Currently, the largest format of the BOL is a paper version with carbon copies. This old method is flawed because it doesn’t have the customization ability customers currently need. People live in the digital world and they would like to have documents emailed to them, have the ability to download them or even print them out on their own time. By digitalizing the auto transport bill of lading the customer and hauler can have a back up of any Receipt anytime, anywhere. Check out Auto Transport Receipt to learn more about this new software.
To give customer premium customer service and use the right tools they can generate more money for themselves, cut the brokers out of their deals and live a happier life. Stress and wasted time causes more delays and more frustrations for haulers and customers. By simply making a few phones calls ahead of time, asking the right questions and having a digital auto transport bill of lading they will have a better business and a better life.